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Competitive Advantages
DealerBuilt offers the LightYear Dealer Management System which boost several advantages over other auto dealer software solutions. Below we have listed some of these competitive advantages.
Windows Architecture
LightYear is one of the few 100% Windows-based dealer management systems residing on a truly open-ended SQL database that responds efficiently, quickly, and securely to accommodate the normal flow of data that can be expected from a growing dealership operation. Windows is the most commonly used platform in use today and has many advantages for dealers, including faster learning curve for present and future employees. LightYear's optimally designed system takes full advantage of web-based, intuitive applications that can easily be integrated into the system to accomplish tasks such as effectively building reporting solutions using the most powerful tools in the marketplace.
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Rapid and Extendable Development Environment
In addition, system changes can usually be completed swiftly and without difficulty as code changes are often made on-site at the dealership location. This contrasts with dealers having to wait, at times, for up to a year or more for other vendors to make simple changes or honor customization requests. Compared to others in the marketplace, DealerBuilt has leading edge technology that translates into more choices and options for dealers when it comes to integrating the DMS into their processes.
Customer-centric/CRM
The system's fully integrated customer relationship management module offers a 360 degree view of the customer at all times, managing every aspect of the customer experience from a single screen that is both intuitive and detailed. From that single screen, the dealer's personnel have the ability to drill down and view every contact and transaction the customer has ever had with the parent corporation at any of its stores, including: repair orders; scheduled maintenance visits; parts purchases; potential deals and vehicles the customer wished to own; letters written by the dealer; and every accounting entry for that customer. The dealer can readily access the accounting detail for the dealership's operations in a clear, understandable, fast, and easy manner all the way down to the source document. Moreover, the system provides the capability for the corporate parent to account for each of its franchises under a single general ledger, while keeping each business segment distinct from a detailed reporting perspective.
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